If you run into this inconvenient situation, please go to Start menu of VHS to DVD Converter software, then select Help menu and press on Check for Updates... option. Install all updates found. The software would restart during the installation process.
After it loads back up, please navigate to the same option again and look for other pending updates. Install them if any are found. Now you go ahead and try to record the video and audio streams from the VHS player.
If you have bought the box set long time ago, please click here and save the latest setup file of VHS to DVD Converter.
In case you need further help and assistance, please submit request for assistance in which quote the licence number printed on the back of the CD sleeve.