On all version and editions of Windows, please check in Windows Updates that there aren't pending updates waiting to be installed. Install if any are found the restart the computer.
Then follow these steps below to replace software dynamic library file, then continue using the software as before:
1. Next to the clock in the lower right corner of the screen click the system tray icon with the spanner then select option Shut down System Suite/Fix-It Utilities.
If there isn't such icon that means the software isn't running, so please proceed forward with the rest of these instructions:
2. Replace the StartupCommanderEngine.dll file located in the application install directory with this one here
(default location on 32-bit system type is C:\Program Files\Avanquest\SystemSuite\ or C:\Program Files\Avanquest\Fix-It Utilities\ On 64-bit system types the install location is in C:\Program Files (x86)\Avanquest\)
Alternative approach is to rename the original StartupCommanderEngine.dll to StartupCommanderEngineOLD.dll then paste the new one you've downloaded.
Note: Dynamic library file isn't common to transfer over the Internet, so conventional Internet browsers may report it as dangerous. Please keep the file anyway in order to amend the corrupt one. Press Ctrl+J to open Downloads History and keep the file.
3. Restart the computer to apply changes.
This helps the software to persist working normally.
In case you need assistance please contact the support team by submitting request for assistance (a ticket) on the portal.