I can't install v.22 in my new computer. Is there a compatibility issue with Windows 10?
Hello Marilou and thank you for opening this topic on Avanquest help-desk portal.
Print Artist 22 is compatible only with fully updated Windows XP, Vista and 7.
On computers with operating system Windows 10, please work with the latest version of Print Artist.
If you aren't receive error message by the program when trying to install it on please try the following suggestion:
As Print Artist 22 is designed to work with Windows XP, Windows Vista, Windows 7
computer operating systems, you can still give it a try and attempt to install all discs starting with the first one called Install disc.
Before you begin, please run Windows Update (http://www.windows10forums.com/articles/check-for-updates-in-windows-10.20/) and apply all Important and optional updates (excluding language packs) available for your computer's system. When installation is completed, shut down (do not restart it) the computer. Upon booting up check for Windows Updates again, apply if any. Also make sure antivirus program database is updated to its latest release.
Then clean the disc surface with a soft cloth and insert it into the optical drive of the computer. Browse disc’s content and copy it all into folder on computer's local hard disc. Initiate installation by executing the setup file as Administrator - click here to read about.
It may take up to an hour for all content on the disc to gets extracted on computer's local hard disc, so please be patient. If you hear the disc spinning in the optical disc compartment this is indication that the process is still on going and you have to wait to complete. Then follow the actions on the screen.
Fully updated Windows 10 comes equipped with this great feature to run older software in compatibility mode, see this article here for detailed information. Try to troubleshoot the program in order to run under Windows 10.
Alternatively install and utilise the software on suitable computer configuration as listed on the back (or bottom) of the disc box - section System requirements.
Avanquest Support team